Quick answer (voice assistant)
Welcome them, share the touchline guide in one message, and remind everyone: kids-first encouragement only.
The 3‑message welcome
1) Warm welcome + training times 2) Kit checklist + arrival time 3) Touchline guide + safety expectations
The one‑page checklist
Share: who to ask for help, safeguarding contact, matchday routine, and simple ‘what to say’ examples.
Avoid this
Avoid dumping too many rules or long documents. Keep it friendly and short.
Refresh regularly
Re-share the guide every 6–8 weeks so it stays normal and consistent.